Welcome to Raketeer
Help Center
Need assistance?
We’re here to help you navigate and use Raketeer smoothly. Browse the sections below to find answers to common questions and platform guides.
Need More Help?
Email: support@raketeer.com
Phone: +63 XXX XXX XXXX
Location: Sta. Maria, Bulacan, Philippines
What is Raketeer? â–¼
Raketeer is a geo-localized job matching and recruitment platform that connects clients with nearby skilled worker such as electricians, plumbers, carpenters, technicians, and other services providers.
How do I create an account? â–¼
To create an account:
1. Click the Register button on the homepage.
2. Fill in your personal information.
3. Choose your account type (Client or Worker)
4. Create your login credentials.
5. Submit the registration form
How does worker verification work? â–¼
Workers need to submit a valid government ID and profile details. Our team reviews these within 24-48 hours to ensure platform safety.
Can workers update their location? â–¼
Yes, you can easily change your location inside your profile or account settings page anytime.
How do messaging and notifications work? â–¼
Once a booking is requested, a built-in chat becomes available. Real-time notifications will alert you for updates.
Is Raketeer available on mobile devices? â–¼
Yes! The website is fully responsive, meaning it works beautifully on smartphones, tablets, and desktops.
How do I report inappropriate users or activities? â–¼
Go to the 'Report a problem' page under settings, or click the report flag icon inside the user's profile.
Is my information secure? â–¼
Absolutely. We encrypt sensitive user data and ensure privacy compliance to protect all Raketeer community members.